The terms that govern your use of our website and your access to our clinical services.
These Terms and Conditions ("Terms") govern your use of the website located at westernsuburbsclinicalservicespty.site ("Site") and your access to any clinical services provided by Western Suburbs Clinical Services Pty Ltd (ABN 82 696 865 997 / ACN 696 865 997) ("Western Suburbs Clinical", "we", "us", or "our").
By accessing our Site or accessing our clinical services, you ("you" or "Patient") agree to be bound by these Terms. If you do not agree, please do not use our Site or our services.
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Health Insurance Act 1973 (Cth), the National Health Act 1953 (Cth), the Health Records (Information Privacy) Act 2002 (WA), and the Privacy Act 1988 (Cth).
You may access and use the Site for lawful purposes in accordance with these Terms. You must not:
Western Suburbs Clinical provides professional clinical healthcare services including clinical assessments, care planning, nursing and community care, diagnostic support, clinical reporting, and health system navigation. The specific services provided to any patient are determined following clinical assessment and in accordance with individual care requirements.
All clinical services are provided by appropriately qualified and registered healthcare professionals in accordance with:
Clinical services are subject to individual assessment and may require a formal referral from a medical practitioner or other appropriate healthcare provider. Service availability is subject to clinical capacity and eligibility requirements.
When accessing our clinical services, you agree to:
Our fees are charged in accordance with applicable fee schedules and funding arrangements:
Western Suburbs Clinical maintains comprehensive clinical records for all patients in accordance with professional standards and regulatory requirements, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records (Information Privacy) Act 2002 (WA).
Your clinical records remain the property of Western Suburbs Clinical Services Pty Ltd. You have the right to request access to your records in accordance with our Privacy Policy and the Privacy Act. Copies of records can be provided to other treating healthcare providers with your consent.
Clinical records are retained in accordance with the relevant record-keeping requirements for healthcare providers in Western Australia.
All intellectual property rights in the content of the Site — including text, graphics, logos, and branding — are owned by or licensed to Western Suburbs Clinical Services Pty Ltd. Nothing in these Terms grants you any right to use our intellectual property other than as permitted herein.
Clinical care plans, assessment reports, and related documentation created for you as part of our services are provided for your personal use and the coordination of your care. They may not be reproduced or distributed without our written consent, except as necessary to share with your treating healthcare providers.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.
Where our services are supplied to a consumer under the ACL, you may have consumer guarantees including that services are rendered with due care and skill, and are fit for purpose. To the extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited (at our election) to the resupply of the services or payment of the cost of resupply.
Subject to clause 9 and to the fullest extent permitted by law:
You agree to indemnify, defend, and hold harmless Western Suburbs Clinical Services Pty Ltd, its directors, officers, employees, and clinicians from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
All clinical services are provided in accordance with applicable professional codes of conduct, clinical guidelines, and evidence-based practice standards. Our clinicians maintain current professional registration with the appropriate regulatory body (e.g. AHPRA, Australian Health Practitioner Regulation Agency).
Nothing in these Terms affects your rights under the Health Practitioner Regulation National Law (WA) Act 2010 or any other applicable health practitioner legislation.
Either party may discontinue the provision or receipt of clinical services by providing written notice. Upon termination:
We reserve the right to suspend or terminate access to the Site or clinical services at any time without notice where there is a concern for patient safety or a breach of these Terms.
In the event of a dispute, the parties agree to:
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
Your personal information and health records are handled in accordance with our Privacy Policy, which forms part of these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records (Information Privacy) Act 2002 (WA).
We may update these Terms at any time by publishing the revised version on our Site. The revised Terms will be effective from the date of publication. Continued use of the Site or access to our services after changes are published constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
Failure by Western Suburbs Clinical Services Pty Ltd to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any written service agreement and our Privacy Policy, constitute the entire agreement between you and Western Suburbs Clinical Services Pty Ltd with respect to your use of the Site and access to our services, superseding all prior agreements, representations, and understandings.
These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia (and any relevant appellate courts) for the resolution of any disputes arising under or in connection with these Terms.
For any questions regarding these Terms, please contact: